Waggy's Frequently Asked Questions
What are your office hours?
Office hours are from 10 am to 6 pm Monday through Friday. Emails will be monitored sporadically on Saturdays, and the Office is closed on Sundays.
Any emails or phone messages received after office hours will be answered the next day.
If there is an emergency or time sensitive situation, you may call us 7 days a week at 916-220-0134. This does not apply to clients checking in on their pets or coordinating service with their sitter. We want you to feel free to check in with your sitter at any time.
Does my pet need to be potty trained?
Yes. However, if your pet is not – we will happily refer you to someone that can help.
For private doggie boarding, what areas do you serve, and what are your hours?
You can live absolutely anywhere to take advantage of our private dog boarding service. Some of our clients even drive up from the Bay Area! We do however need to meet you and your dog for a consultation beforehand.
Our boarding facilities are located in the cities of Folsom, Cameron Park, El Dorado Hills and Citrus Heights. Our hours for drop off and pick-up are 7:00 a.m. at the earliest and 9:00 p.m. at the latest Monday through Friday. Saturday and Sunday the earliest drop off time is 8am. Sunday’s pick up time is no later than 8pm.
Are the other dogs staying with my sitter friendly?
Yes. If your dog displays any sort of aggression to people or dogs, Waggy's is not the place for them. They need to be able to get along well with all dogs and be very well socialized.Does my dog need to be vaccinated?
Yes. All dogs need to be current on their vaccinations, certifiable by a veterinarian.
What areas do you offer sitting services for in home care?
Currently, we only service the Folsom and El Dorado Hills areas. Please contact us to see if we offer pet care in additional areas.
Where will my dog sleep when he/she stay’s at Waggy’s private dog boarding?
Your dog is part our family and can sleep wherever he or she feels comfortable. Some of our clients prefer to bring their own crates/doggie beds.
What do I need to bring when I drop off my pet?
Please bring a leash and dog food. We also encourage you to bring anything that will help make your dog’s stay more enjoyable, including a crate (if they use one), his/her special bed, special treats/toys. We do discourage rawhide bones since dogs tend to be territorial – and we want everyone to play nice.
Will my dog get any exercise while staying at Waggy’s private dog boarding?
Waggy’s does not believe in fenced-in cages and believes in CARING AND FUN. Your dog will not only have exercise, but will have the opportunity to go on walks, visit dog parks, and have fun play time.
